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Q&A

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My Question

Category :  

Order Number

Category

Subject

Status

2020013010203628

order

One item missing

Replied

2020-02-14 01:47:07

There is one missed item which is laneige cream skin.
Please check and reply asap.
You did not ship out one item without any prior notice.
You did not answer email inquiry.
You did not answer Q&A inquiry as well.

Please please give me an answer.

STYLEKOREAN 2020-02-14 08:51:00

Hi, this is from STYLEKOREAN.

Sorry for your inconvenience and disappointment that did not send about the notice.
Sorry but your ordered item[Laneige]Cream refiner is now out of order.

We have excluded and shipped the product. We'll refund the excluded items.

To refund, you are possible to choose the one of the options we offer below as following the company policy.

1. STYLEKOREAN.COM Store Credits
A. You will be provided extra 3 USD you spent. No expiry date on the credits and the points can be used as USD whenever you want on our website.
B. The credit on your account will be recharged as soon as we are replied.

2. Payment Method you’ve chosen
A. We also refund via Payment gate (Payment Methods) Account.
B. The refund will take at least 2-14 business days.

Again, we do apologise for your inconveniences and please let us know your preference.

We hope that our reply would be helpful and if you have further inquiries or need any information, please do not hesitate to contact us.
Thank you.

Regards
STYLEKOREAN

Category

Subject

Status

etc

Order Number 2020011409132891

Replied

2020-01-18 14:06:34

Hello,
When will this order ship? I placed an order after this order and received that order yet this one has not yet shipped.
Thank you,
Eugenia

STYLEKOREAN 2020-01-20 11:38:18

Hi :D

This is STYLEKOREAN

We do apologise for your inconveniences and thank you for letting us know the status of your package.

Shipment has been processed at the moment. The shipping number will be processed soon as well.

We hope that our reply would be helpful and if you have further inquiries or need any information, please do not hesitate to contact us.
Thank you.

Regards
STYLEKOREAN

Category

Subject

Status

Waiting

2020-01-08 00:31:47

Category

Subject

Status

Waiting

2019-12-09 14:44:06

Category

Subject

Status

Waiting

2019-12-06 15:44:48