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FAQ

Q : Style Korean business hours
A : Monday ~ Friday AM 9:00 ~ PM 6:00 (GMT+9) (closed on National holidays)
Q : Find a specific brand.
A : Click the "BRANDS" tab near the top of screen. Click this link: Brands
Q : My email address has changed.
A : Log in and then click the "MY ACCOUNT" tab at the top of the page. Then click the "Edit account" button. Enter your password and then change your email address or mailing information.
Q : Price Matching
A : We offer many Sale & Clearance items, so we do not offer price matching.
Q : Return an item purchased with a coupon.
A : If you return an item purchased with a coupon, the coupon points will be returned first and then you will get your refund.
Q : Need additional assistance
A : Two simple choices:

Leave a message on our online message board (best choice): Online Message Board

Call the Stylekorean Customer service team
Our C/S team is here for you 9:00am to 6:00pm (Korean time standard)
Q : Customer service response time
A : We do our best to answer customer questions in one business day.
Q : Live Chat support
A : Our customers live around the world, so we do not offer Live Chat support. Please visit our online message board. We will try to answer your questions in one business day: Online Message Board
Q : Shipping orders of 2kg or more
A : If you use Korea post, your order must weigh less than 2kg. Customs could delay packages for long periods of time. If your order is over 2kg, please choose another shipping method.
Q : Shipping orders valued at $300 USD or more
A : If you use EMS or DHL, your order value must be less than $300 USD. Customs could delay packages for long periods of time. If your order value is greater than $300 USD, please choose another shipping method.
Q : Product Catalog
A : We want you to have the most up-to-date items, so we do not offer a printed catalog (also, we save a few trees :).
Q : Unsubscribe from mailing list
A : At the bottom of every Style Korean email you can find this note: If you don't want this type of information or e-mail, please [click here]. Unsubscribe by clicking the link from your email.
Q : Fix message " Your connection is not private "
A : This can be easily fixed through your browser settings. We take user information and security very seriously and do our best to protect any information related to you. We do not store or have access to your private banking details.
To fix the message while using Google Chrome and Safari broswers, please visit the following links:
Fix in Google chrome "HERE"
FIX in Safari "HERE"
Q : Make a payment
A : At checkout, simply choose Paypal, Eximbay, Molpay (only Malaysia), or PaysBuy (only Thailand) to process your payment. Paypal and Eximbay do not require personal accounts, so checkout is fast and easy.
Q : Accepted payment methods
A : Stylekorean.com currently accepts various Credit Cards, Debit Cards, Visa, MasterCard, JCB, and American Express for all orders. At checkout, simply choose Paypal, Eximbay, Molpay (only Malaysia), or PaysBuy (only Thailand) to process your payment. Paypal and Eximbay do not require accounts, so checkout is fast and easy.
Q : International credit cards
A : Yes, Stylekorean.com accepts both international Credit cards and Debit cards.
Q : Paypal Basics
A : Paypal offers flexible and innovative payment solutions for consumers and merchants. For more information, please visit to Paypal : www.paypal.com
Q : Make a payment with Paypal
A : Yes, Stylekorean.com currently accepts Paypal for all orders.
Q : Cashier’s Checks or Money Orders
A : No, at this time Stylekorean.com does not accept Cashier’s Checks or Money Orders.
Q : Order status
A : After placing an order, you can check the order status 24 hours a day by clicking on the "My Account" tab. Follow this link: My Account
Q : Change or cancel an order
A : Please contact the Style Korean Customer service team immediately via phone or our message board. Please be advised that some orders are shipped very soon after completions, and it may not always be possible to cancel.
Q : Shipping orders of 2kg or more
A : If you use Korea post, your order must weigh less than 2kg. Customs could delay packages for long periods of time. If your order is over 2kg, please choose another shipping method.
Q : Shipping orders valued at $300 USD or more
A : If you use EMS or DHL, your order value must be less than $300 USD. Customs could delay packages for long periods of time. If your order value is greater than $300 USD, please choose another shipping method.
Q : Expedite express shipping
A : Use EMS or DHL for expedite shipping. Expedite usually takes 3 to 5 business days.
Q : International Shipping
A : We offer worldwide shipping. For estimated shipping costs to your country please visit our shipping page (please contact us with any shipping issues/problems):
Shipping and Delivery [restrictions apply due to customs, Ministries of Food & Drug etc.]
Q : Order Tracking
A : After an order is shipped, you will receive an email with a tracking number. Click on the link to visit the Korea post, EMS, or DHL website and enter your tracking number..
Q : Delivery Time
A : For standard shipping, you should receive your order within 7 to 14 business days.
Q : Ship to PO Boxes or Military APO/FPO addresses
A : If your order contains beauty items, we are not able to ship to PO Boxes and Military APO/FPO addresses because some beauty items may contain alcohol as an ingredient.
Q : Unclaimed parcel returns
A : If the parcel is returned to the Style Korean warehouse because it was unclaimed, you will get a refund for the order minus the cost of shipping cost. Sadly, we cannot refund shipping costs.
Q : Incorrect shipping information returns
A : If the parcel is returned to the Style Korean warehouse because of incorrect shipping information, you will get a refund for the order minus the cost of shipping cost. Sadly, we cannot refund shipping costs.
Q : Customs import taxes or documents such as MSDS
A : Style Korean is not liable for packages refused or held by customs during the delivery process. We do our best to adhere to customs guidlines during shipping, but we can in no way guarantee the actions of customs cstoms officials on a country by country basis.
Q : Import refusal | Ministry of Food and Drug Safety documentation
A : Style Korean is not liable for packages refused or held by the Ministry of Food and Drug Safety during the delivery process. We do our best to adhere to customs guidlines during shipping, but we can in no way guarantee the actions of customs cstoms officials on a country by country basis.